R510 AP not powering up

[VKTechGuy]

Hello,

One of the 2 R510 AP is not powering up.  I have swapped the AP devices and still no luck.

Not sure how else I can test to make sure it works.

I see similar postings and seems this device is eligible for replacement. 

Any suggestions are appreciated. 

Thank you, VK

[Imran_ruckus · Accepted solution]

Hi @VKTechGuy 

Greetings!!!
Thank you for the response and the update.

Below are answers to your queries.

1. When setting the AP do I need to provide a new SSID (since I already have an existing AP)

-When you factory reset the AP, old configurations will get erased and you will need to configure it from scratch including a new SSID. As explained in the factory reset guide.

2. Setting the second AP as the master based on instructions,  how to make 2 APs working under the same SSID so who house uses same SSID

-The AP on which you perform the factory reset will become the Master. As you have 2 R510 Access Points in your setup, remove the cables of any ONE Access Point and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point. Both will broadcast the same SSID configured during the factory reset process. (1 act as Master and another slave AP) 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[SureshJ]

Hi Vk,

I hope you are doing great!

Are there any lights on the AP when connecting the power cable to AP?

Is this a new AP or an existing AP?

we can try to factory default by pressing the F/D button on the AP for 40 seconds and see if any lights on the AP blink

If there are still no lights on the AP, please open a support case 

One of our engineers will help you to proceed further.

Regards

Suresh Jayasankar || Senior Technical Support Engineer
ACMA || ACMP || CWNA || RASZA

[VKTechGuy]

No luck, it didn't work.  Followed suggested steps but it didn't power up

Thank you, VK

[VKTechGuy]

Can you provide information on how to open support case?

Thank you

[Imran_ruckus]

Hi @VKTechGuy  
Greetings!!!

Thank you for contacting RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.