Ruckus ICX 7150 doesn’t send power or connection to the R510

[LDahal]

Hello, 

I have Lennar  Home . My RUCKUS ICX 7150 has only two lights on one is power(green) and another one syst(amber). Other than that there are no lights on Ethernet port which send power and connections to the R 510 and the Ethernet cable from router. Is there is any way to fix and get the connection? Please waiting for help, is there any way to contact for support? Please share !  It’s happened after quick power outage. 

[LDahal]

Hello, 

I have Lennar  Home . My RUCKUS ICX 7150 has only two lights on one is power(green) and another one syst(amber). Other than that there are no lights on Ethernet port which send power and connections to the R 510 and the Ethernet cable from router. Is there is any way to fix and get the connection? Please waiting for help, is there any way to contact for support? Please share !

[Jayavidhya]

Hi @LDahal

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community

[LDahal]

Done the restarting process. But couldn’t connect to laptop. 

[Yarenis]

Hi @LDahal

If after performing the factory reset, the Switch still does not respond, the next will be the software recovery process and continue with the next steps to fix the issue for the feature.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community