Ruckus ICX 7150 Switch is Disconnected / in Boot Mode

[mwhite14]

Good Afternoon.  When logging into the dashboard for my switch, I am noticing that the switch is in a state of Disconnected.  Also when I attempted to ssh into the switch, the only commands that were available were exit,help,quit,history, and enable.  We attempted power cycling and reseting the switch as well as the master access point numerous times.  Any help would be appreciated.  Thanks!

[pinky_ruckus]

Hi @mwhite14,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working. 

Could you please let us know the answers to the below queries to assist you better?

1)   Was there any power outage before you started facing this issue?

2)     On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.