Ruckus ICX 7150 Switch is Disconnected / in Boot Mode

[mwhite14]

Good Afternoon.  When logging into the dashboard for my switch, I am noticing that the switch is in a state of Disconnected.  Also when I attempted to ssh into the switch, the only commands that were available were exit,help,quit,history, and enable.  We attempted power cycling and reseting the switch as well as the master access point numerous times.  Any help would be appreciated.  Thanks!

[pinky_ruckus]

Hi @mwhite14,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working. 

Could you please let us know the answers to the below queries to assist you better?

1)   Was there any power outage before you started facing this issue?

2)     On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[mwhite14]

Good Evening Pinky,

Thank you for looking into this. As far as the answers:

1. Was there any power outage before you started facing this issue? Yes there were power surges Feb 17 that caused the power to come off for about a second and come back on.  However it does not seem like the switch ever recovered
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on.   (See attached photos of switch)

Thanks again!

Switch connection to RouterUnder view of switch with lights

[pinky_ruckus]

Hello @mwhite14 ,

Thank you for sharing the response.

From the response, I understand that the Switch is on the disconnected state  and it is booted up on the secondary partition which is running on Routing code (SPR)

The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[mwhite14]

Good Evening Pinky. 

I do not see the commands that you are referring to.  I was able to log into the switch using ssh and execute the enable command to get elevated privileges.  However, the attached image is what I get.  As a result, when I attempt to execute show version, show flash, or copy flash flash secondary, I get the error, The command is either unrecognized or incomplete. To view a list of commands that you can run  from this context, type '?' or 'help'.

Thanks again.