Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

[RuckusIssues]

I recently moved into a 4 year old Lennar home which has ICX7150 C12p switch and 2 R510 AP's. 

Spectrum guy connected his modem and router and its working. But when I connect the ethernet out of router to one of the 12 ports of switch, I don't see any lights coming up on the port. AP's are also not showing any lights. There are only 2 lights on switch which are green and amber. I've power cycled switch and router several times but no luck. I've seen some posts advising on resetting the switch by inserting a pin but with that I kept seeing flashing amber lights and no green lights. I have no experience of connecting a laptop to a switch for configurations. 

Can I get some help on resolving this issue. can we have someone come out and fix it for us?

[Jayavidhya]

Hi @RuckusIssues 

To solve this issue please check whether the cable is in good condition or not. Also please share the output of the below commands.

-Enable

-Show flash 

-Show inline power 

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[RuckusIssues]

Hello,

Both the AP's are connected to Switch using CAT6 cable. I've checked these values from UI. Please see the screenshot below. 

[Jayavidhya]

Hi @RuckusIssues 

Thanks for your response.

To find the root cause of the issue please perform the following commands and share the output:

enable

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[RuckusIssues]

Do I have to console in the switch to run these commands or can they be run through the GUI too?

[Jayavidhya]

Hi @RuckusIssues 

To run these commands we have to get access to the switch, and there are Two ways to get access to the switch.

1. I) By IP Address of the Switch OR
2. II) By Console Access to the Switch

1. By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

1. Now please perform the following commands and share the output:

enable

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community