Ruckus ICX 7150-C12P not working after power outage

[Castlcvc]

After the power outage. My ruckus switch only has two lights on. The "SYST" is in amber and the "PWR" is in green. I have unplugged and plugged back the switch but I am having the same issue. I have tried several times to use the reset button and plug the switch back in, but I just have all the light flash in amber for an eternity. I do not have a computer to perform a data reboot. 

[Castlcvc]

Created the follow case number and was closed immediately after I was flagged as a Lennar home. Ruckus Networks Support case 01517469. 

I have tried using my MacBook and nothing getting anywhere. I have also tried multiple type c usb to regular usb cables to connect to the switch and no luck. I don’t know if my type c connection port is working.  

[Jayavidhya]

Hi @Castlcvc

Based on your description, your switch has one green and one amber light which means that the switch is stuck in boot mode.

Please try to do the factory reset process again as mentioned below.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

1.  Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

While performing software recovery please confirm whether the cables are connected properly by using the below link.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Castlcvc]

Need some support for this post below:

https://community.ruckuswireless.com/t5/ICX-Switches/Ruckus-ICX-7150-C12P-not-working-after-power-ou...

[Imran_ruckus]

Hi @Castlcvc

Greetings of the day!!!

Hope you are doing good.

Could you please update on the status of this issue?

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.