CommScope RUCKUS Community Forums

pramod_gujjar · ‎01-12-2023

Hi,

I see that my Ruckus ICX 7150-C12P installed by Lennar is not sending any power to R510 AP's.

I see only 2 lights on the switch one is PWR and SYST, but none of the APs plugged in have no light.

Please let me know how to fix this.

Thank you so much

Vásquez_Fer · ‎01-31-2023

Hi @pramod_gujjar

Hope you are doing great !

As I can see, according to the color lights of your Switch (ICX-7150) is stuck in boot mode stage.

That does not mean is broken or need to be replace 'in some cases'

When the switch is in boot mode , it will not show up in the IP scanner, since it cannot get a valid IP address , to access Switch when is on boot mode , we will need a console connection, it can be using a USB type C to USB cable.

Software recovery Process

If resetting the Switch does not work , we need to perform a software recovery process since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image ( software version ) to boot up the unit properly.

1-We need to access (physical) using one of the cables to the ICX-7150-C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Here is the Guide how to preform the Software Recovery process correctly to boot up the switch and the video Link

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

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hatakikome · ‎06-26-2023

Hello. I also had a power outage and experienced the same issue. The Ruckus is configured correctly based on the first link provided. I get a steady amber light on "SYST" indicator. The port connected to the router has no data activity and all of the APs have no power. I tried a hard reset and that also did not work. Seems the board that connects the ports is fried from the power outage?

Imran_ruckus · ‎06-26-2023

Hi @hatakikome

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @pramod_gujjar which is now closed.

To avoid confusion with posts, we request to create your own post with the problem you're facing and a above description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

Ruckus ICX 7150-C12P not sending power to R510 AP's