Ruckus ICX 7150-C12P Access Point Dead

[Knightrdr99]

Have ICX 7150-C12P Ruckus System with 2 ceiling mount Access Points. Switched cables in main panel and neither one will power up so it doesn’t seem to be the cable or main panel. The Access Points are dead with no red or green lights at Access Point or at cable connection in main panel. System installed by Lennar. 

[Vásquez_Fer]

Hi @Knightrdr99 

Hope you are doing well! 

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2- Make sure it is plugged into a well-known outlet/power source

Best Regards 

Fernando Vasquez

[Knightrdr99]

The power and system lights are both green. 

[Vásquez_Fer]

Hi @Knightrdr99 

Thank you for the information you shared.

 As you mentioned and I can see from the picture of the ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

 Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to the APs via 12 ports.

To check this, first, we have to get access to the switch,  and there are Two ways to get access to the switch.

1. I) By IP Address of the Switch OR
2. II) By Console Access to the Switch

1. By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

• Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Switch>

1. Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

1. By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best Regards, 

Fernando Vasquez