Ruckus ICS 7150-C12P PoE does not work conistently

[mjstich]

I am experiencing intermittent connection issues and sometimes my PoE devices will not power up forcing me to power cycle the switch frequently.

Please assist.

[Imran_ruckus]

Hi @mjstich 

Greetings!!!

Thank you for your recent correspondence and update.

As per the light status of the RUCKUS ICX-7150-C12P Switch and Access Points, they seem in a normal state.

However, we may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[mjstich]

Imran,

I am attempting to provide the information you requested.  I followed the instructions you included.  I have located the correct IP device assigned to the switch.  I am using a Mac and when I try to ssh to the switch, the connection hangs on the command line.  There's enough of a SSH daemon running such that the command is not immediately rejected but I cannot get to the point where it is prompting me for a password.

Thank you.

[Imran_ruckus]

Hi @mjstich 

Greetings!!!

Thank you for the response and the update.

Could you please use the Switch IP address and access it in the Web browser and try to log in there?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. 

Please let me know if you can log in to the web dashboard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[mjstich]

Output from enable:

telnet@ICX7150-C12-Switch>enable
enable
No password has been assigned yet...

Output from show version: 

telnet@ICX7150-C12-Switch#show version
show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d
(25968884 bytes) from Primary SPS08080d.bin
SW: Version 08.0.80dT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3852Q44N
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
--More--, next page: Space, next line: Return key, quit: Control-c
STACKID 1 system uptime is 13 minute(s) 1 second(s)
The system started at 00:01:49 GMT+00 Sat Jan 01 2000

The system : started=cold start

Output from show flash:

telnet@ICX7150-C12-Switch#show flash
show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1204998144

Output from show inline power:

telnet@ICX7150-C12-Switch#show inline power
show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 11 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Off 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 0
--More--, next page: Space, next line: Return key, quit: Control-c

Output from show inline power detail:

telnet@ICX7150-C12-Switch#show inline power detail

show inline power detail

Power Supply Data On unit 1:

++++++++++++++++++

Power Supply Data:

++++++++++++++++++

Power Supply #1:

Max Curr:  2.3 Amps

Voltage:    54.0 Volts

Capacity:  124 Watts

PoePower:  124 Watts

POE Details Info. On Unit 1 :

General PoE Data:

+++++++++++++++++

--More--, next page: Space, next line: Return key, quit: Control-c

Firmware

Version

----------------

02.1.0 Build 002

Hardware

Version

----------------

V2R4

Cumulative Port State Data:

+++++++++++++++++++++++++++

#Ports    #Ports     #Ports   #Ports    #Ports       #Ports     #Ports

Admin-On  Admin-Off  Oper-On  Oper-Off  Off-Denied   Off-No-PD  Off-Fault

-------------------------------------------------------------------------

12        0          0        12        0            11         0

Cumulative Port Power Data:

--More--, next page: Space, next line: Return key, quit: Control-c

+++++++++++++++++++++++++++

#Ports  #Ports  #Ports        Power       Power

Pri: 1  Pri: 2  Pri: 3  Consumption  Allocation

-----------------------------------------------

0       0       12          0.000 W     0.000 W

Output from show interface brief:

telnet@ICX7150-C12-Switch#show interface brief
show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 c0c5.209c.418d
1/1/2 Down None None None None No 1 0 c0c5.209c.418e
1/1/3 Down None None None None No 1 0 c0c5.209c.418f
1/1/4 Down None None None None No 1 0 c0c5.209c.4190
1/1/5 Down None None None None No 1 0 c0c5.209c.4191
1/1/6 Down None None None None No 1 0 c0c5.209c.4192
1/1/7 Down None None None None No 1 0 c0c5.209c.4193
1/1/8 Down None None None None No 1 0 c0c5.209c.4194
1/1/9 Down None None None None No 1 0 c0c5.209c.4195
1/1/10 Down None None None None No 1 0 c0c5.209c.4196
1/1/11 Down None None None None No 1 0 c0c5.209c.4197
1/1/12 Up Forward Full 1G None No 1 0 c0c5.209c.4198
1/2/1 Down None None None None No 1 0 c0c5.209c.419a
1/2/2 Down None None None None No 1 0 c0c5.209c.419b
1/3/1 Down None None None None No 1 0 c0c5.209c.419c
1/3/2 Down None None None None No 1 0 c0c5.209c.419d
mgmt1 Down None None None None No None 0 c0c5.209c.418d

Thanks.

[Imran_ruckus]

Hi @mjstich 

Greetings!!!

Thank you for the response and for sharing the output.

I see your Switch is on an older version. Could you please let me know if you can work on a Windows laptop to upgrade it since it's a little difficult to work on a MAC device.

Meanwhile, could you please enter the following commands and later check the stability?

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait until the flash finishes) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.