LENNAR R510 AP Firmware Upgrade

[mlbentley]

Hello,

Is there someone that I can actually speak with?  I am not technically adept at this and need help with the message that my AP firmware needs to be upgraded.  Is there someone I can call?  Or that can call me?

Mlbentley

[Imran_ruckus]

Hi @mlbentley 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in upgrading your RUCKUS Access Points.

We sincerely apologize for any inconvenience this may have caused and remain committed to providing you with timely assistance.

As of November 2022, RUCKUS Support for Lennar Homes customers is no longer available via phone, email, or remote sessions. All support is now exclusively provided through this community forum, on a best-effort basis.

That said, please rest assured I am here to support you at every step should you encounter any issues. To begin, please refer to the following RUCKUS Lennar Knowledge Base article, which outlines the process for upgrading your RUCKUS Unleashed R510 Access Points:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

If you need any help during the process, don’t hesitate to reach out to me here I’ll be glad to assist you further.

Thank you again for your understanding and continued patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mlbentley 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[mlbentley]

Same.  Still says AP Firmware Update needed. 

[Imran_ruckus]

Hi @mlbentley 

Greetings!

Thank you for contacting the Lennar Home Community. I hope you're doing well.

Thank you for providing the detailed information.

Based on your description, I understand that you're unable to upgrade the RUCKUS Access Points.

To assist you with upgrading your RUCKUS Access Points, please provide the following details:

Log in to your Unleashed system from a laptop web browser using either:

The Master Access Point’s IP address, or

https://unleashed.ruckuswireless.com

Once logged in, please check the current firmware version of your Unleashed Access Points and share a screenshot of the dashboard.

Note: Make sure your laptop is connected to the RUCKUS Wi-Fi network while attempting access.

If you're unable to log in via the above link or do not know the IP address of your Access Point, please refer to the following guide to locate it:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Once you find the IP address and access the Unleashed dashboard, you should see the interface shown in the screenshot below. Please attempt to log in and share the requested information.

With this information, we’ll be able to assist you in upgrading your Access Points to resolve the issue.

Feel free to reach out if you have any questions or need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support