Ruckus ICS 7150-C12P PoE does not work conistently

[mjstich]

I am experiencing intermittent connection issues and sometimes my PoE devices will not power up forcing me to power cycle the switch frequently.

Please assist.

[Imran_ruckus]

Hi @mjstich 

Greetings!!!
Thank you for the response and the update.

Could you please let me know to which port on the RUCKUS ICX-7150-C12P Switch the Ethernet cable that is coming from the Internet Service Provider (ISP) Router is connected? Additionally, please restart your ISP Router by unplugging and plugging from the power outlet and check the internet connectivity.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mjstich]

I have the ethernet cable coming from the ISP plugged into port 1 of the RUCKUS ICX-7150-C12P switch.

I have power cycled the ISPs infrastructure and waited for it to come back.  I am experiencing the same issue.  As before, if I bypass the Ruckus switch, I am no longer experiencing the issue.

Regards,

mjstich

[Imran_ruckus]

Hi @mjstich 

Thank you for sharing the detailed information.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch PoE issues and you tried the recommended troubleshooting steps with no luck in getting it fixed. 

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch currently has PoE issues with Intermittent Internet connectivity. You have followed the recommended troubleshooting steps, such as performing an upgrade and resetting the devices. However, the issue persists.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat. Copy and share the link from the post (URL), and paste it into the chat when prompted to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the picture below, copy the link and share it via chat from the link provided:

The link below is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community