Ruckus Device Not Working

[Salmon75]

Hello,

I bought my Lennar home back in 2021. My Ruckus device worked well for 1 year and then it stopped working. I see 4 green lights and can connect to the Wifi that Ruckus generated but there is no connectivity. I tried to seek help in this forum but all I get is a lot of professional network terminologies that sound like gibberish to me. No support will come out to look at that device and I'm super frustrated. I'm not sure why Lennar would give me a trash device serves no purpose.

[Imran_ruckus]

Hi @Salmon75 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience. 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note, that this forum is on best-effort support basis.

Please let us know the answers to the below queries to assist you better.

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.