Access points wont turn on after power outage

[Jpadgett123]

Hey all. Having an issue with my access points after a recent power outage. I have unplugged and replugged my main ruckus router and also unplugged/replugged the PoE cable from both access points. I am not receiving anything on that end. The main box has a green power light and a yellow system light. I’m assuming that’s the issue but I have recycled power there too. I am lost at this point. Anything helps!

[Vásquez_Fer]

Hi @Jpadgett123 

Hope you are doing well ! 

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

If that does not make any difference we need to perform a software recovery since it can be that the images are corrupted so in basic words the Switch or white box is  not able to boot up properly.

2-We need to access (physical) using one of he cable to the ICX-7150C12P mentioned on the below guide : 

How to console in the ICX-7150-C12p

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there we can try to boot up the unit using the following commands: 

Boot_primary or Boot_secondary 

If that step does not work Software recovery needs to be applied

Here is the guide : 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

Best Regards 

Fernando Vasquez 

[Jpadgett123]

Thank you for the response! I have absolutely no idea what I am doing on this. I have tried to reach out to Ruckus and they no longer service Lennar homes over phone. I feel like what I need is someone to walk me through this process on the phone. Is there any way I can speak to someone? 

[Vásquez_Fer]

Hi @Jpadgett123 

Effective November’2022,  ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarify on the process please let us know

Best Regards 

Fernando Vasquez 

[ddazzo]

Hello- I just found out as well that there is no more phone support. I have the same issue as  Jpadgett123

I am in Lennar home and not here full time. Came back and I have the same lights on the 7150-C12. And all my R510's have no power to them. I will try to follow the steps but am not tech saavy. How do we get support to fix this problem?