Ruckus CX7150 Switch won't boot from Primary, boots from Secondary router mode

[Lewthound]

I had a power outage yesterday and when the system came back up the Ruckus ICX7150 was showing intermittent internet connectivity, and I am unable to connect to it using the Unleashed app on my phone. When I console in with putty, I see this prompt "ICX7150-C12-Router", which indicates that it is in router mode. I attempted to reboot the Ruckus ICX7150 from the Primary, using the command "boot system flash primary yes" but during the boot process I see the error message "could not boot from primary, no valid image; trying to boot from secondary". Any assistance on how to proceed would be greatly appreciated.

[pinky_ruckus]

Hello @Lewthound ,

Thank you for the response.

Could you please share the screenshot of the error message along with the output of the show flash command so that we could assist you further?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Lewthound]

Below are screenshots of the of the error message, the show version command, and the show flash command you requested. Let me know if you need any additional information.

[pinky_ruckus]

Hello @Lewthound ,

Thank you for the response.

I understand that you have connected the Switch using the console access.

Could you please try accessing the Switch CLI using the IP address through Putty option?

Please follow the below steps and help us with the queries,

1)   To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Lewthound]

I have resolved the issue of my ICX7150-C12 running Router code. I used the self-help article you recommended, from the RUCKUS Lennar Knowledge base linked below

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-... 

After following those instructions, I rebooted the unit and saw that the ICX7150-C12 is now running Switch code, I confirmed this with the “show version” and “show flash” commands.

I now can connect to the access point with the Unleashed app as well as from my PC and devices plugged into ICX7150-C12 can access the Internet. I appreciate your assistance is resolving this issue.

[pinky_ruckus]

Hello @Lewthound ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and all the devices are back online after changing into the Switching code.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.