Ruckus APs not powering; ICX 7150-C12P

[McD87]

I have been struggling with my ruckus access points since the last power outage, now the APs are blank with know no power. I’ve tried every solution proposed in the posts and watch countless video without having any success.

I have tried resetting. I even tried logging into the IP. The Rukus doesn’t even show on wireless networks to anything via WiFi. 

I’ve also tried calling, but due to me purchasing a Lennar home no one would help me over the phone. Please help this is beyond exhausting and frustrating. Please help! 

[pinky_ruckus]

Hi @McD87,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Access points are no longer turning on after the power outage.

Could you please let us know the answers to the below queries to assist you better?

1.  On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2.   May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[McD87]

Thank you for your response. 

 

 

Hello there are green lights showing on the switch, but access points have no power. I have two access points. One upstairs and one downstairs. Please assist. 

 

[pinky_ruckus]

Hi @McD87 ,

Thank you for sharing the response.

From the response shared,  the lights on the Switch is normal and switch is working and there are no lights in the access points, it is always good to check if the PoE is disabled or not.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.