Ruckus AP won’t stay powered on – lights turn on briefly, then shut off

[leopnascimento]

Hi,
I have a Ruckus ICX7150-C12P-2X1G Switch installed in my Lennar home that recently stopped working. When I plug it in, the lights briefly turn on and then shut off completely. After that, the device does not power back on.

Here’s what I’ve tried so far:

Verified the power source (tested both PoE and direct power adapter);

Performed both hardware reset and factory reset procedures;

Disconnected and reconnected all cables;

Tried accessing the web interface via default IP, but the device does not appear on the network.

None of these steps worked. The behavior is consistent: lights turn on for and instantly goes off, and the unit becomes unresponsive. It seems like a hardware or something else.

Has anyone experienced something similar or have any additional troubleshooting suggestions? Otherwise, I believe I may need a replacement unit.

Thanks in advance!

[leopnascimento]

ah, got it. 
done. can you check again, please? 

[pinky_ruckus]

Hello @leopnascimento  ,

Thank you for sharing the video.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[leopnascimento]

Hi, I just uploaded the video with the problem.
Thank you.