Router CTL and Pwr blinking

[alpogi2dmax]

My Ruckus ICX 8150 is now working but the extenders seem not. The CTL and Pwr lights are blinking.

[pinky_ruckus]

Hi @alpogi2dmax ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not working. 

Could you please let us know the answers to the below queries to assist you better?

1)  Was there any power outage before you started this issue?

2)  On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3)  May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[alpogi2dmax]

Hi,

There was an outage but it took a while for us to fix the ICP 7150. Now the boxes are the ones not working since there areas in our home that have no or weak internet. One box has blinking ctl and pwr. The other has a steady ctl light but blinking pwr.

[alpogi2dmax]

 

 

 

[Imran_ruckus]

Hi @alpogi2dmax 

Greetings!!!

Thank you for your response and the update.

Based on the picture you shared, it appears that the black cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community