Ruckus AP R510 not powering up

[J8yS1n_D1nM4r3]

The two Ruckus AP R510s installed by the homebuilder in 2018 are no longer working. The serial numbers are as follow:

S/N: ****

S/N: ****

I am requesting both units to be replaced.

Thank you

[pinky_ruckus]

Hello @J8yS1n_D1nM4r3 ,

Thank you for the response.

From the screenshots that was shared, I see that the Switch details are not available or the Switch with Brocade Communications or Ruckus Wireless is not visible under the IP Scan results.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to console in the ICX-7150-12CP 'Ruckus Switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...
Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[J8yS1n_D1nM4r3]

i am getting the following error message

[Imran_ruckus]

Hi @J8yS1n_D1nM4r3  

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting conducted and our private chat discussion, it appears that your ICX-7150-C12P Switch is unable to obtain an IP address, and there is a persistent fatal error when attempting to console into it. These symptoms strongly suggest a hardware failure. In simpler terms, this Switch unit should be RMA (Return Merchandise Authorization) or replaced. 

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.