Ruckus 7150 can’t fix

[RRocha2]

I need help I can not figure out how to fix the issue my Ruckus 7150 is stuck in reboot mode and I’ve tried to reboot but I don’t have computer to recover what are my options

[RRocha2]

Im not very computer savvy is there any other option for me?

[pinky_ruckus]

Hello @RRocha2 ,

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support   .

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please follow the instructions in the article that I have shared in the previous post and share the screenshot of the error message or if you are getting stuck at any point. 

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[RRocha2]

 

[pinky_ruckus]

Hello @RRocha2 ,

Thank you for your response.

Based on the information you provided, I understand that you are encountering an error during the software recovery process. Since you are able to access the boot prompt, please proceed with the setenv commands outlined in the recovery guide after completing the IP configuration steps.

Additionally, kindly share the details of the cable connections between the switch and your laptop for further review.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[RRocha2]

All done!!! I appreciate your help. I kept hitting the reset bottom that caused the recovery program to continue! Soooo happy!