Ruckus 7150-C12P WiFi not working after storm

[mbotkin]

Lennar home, first owner. Been using the Ruckus with our home since 2019. After a power outage 2 weeks ago our ruckus network hasn't been performing. Our LAN and wired connections work fine but WiFi is showing connections but nothing loads or it's greatly reduced. We've rebooted the Ruckus many times and rebooted the WAPs but it's not working for WiFi. Not sure what to do or if this is a hardware problem. I’ve also flashed the APs and updated the firmware to 200.15 and the issue still persists. Hardline connections are working throughout the home, WiFi shows connection and either is very slow by normal conditions, doesn’t load others, or works normally for others. The majority of the time it shows connection for WiFi but nothing loads despite having full signal connection.

[mbotkin]

Still need to try again on my laptop.

[Imran_ruckus]

Hi @mbotkin 

Thank you for the update.

Just a gentle reminder: we’re unable to keep the ticket open indefinitely without any further progress or updates.

Whenever you get a chance, please share the latest status so we can continue assisting you and avoid closing the ticket prematurely.

We truly appreciate your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mbotkin 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mbotkin]

I haven’t had a chance to try directly interfacing with the box via USB yet. Hoping to attempt to this evening. 

[Imran_ruckus]

Hi @mbotkin 

Thank you for the update.

Please keep me updated about the progress.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support