Router not working

[Cbarksdale]

My routers will not light up

[Imran_ruckus]

Hi @Cbarksdale 

Thank you for the response and the information you shared.

As we can see from the picture you shared there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. 

Please follow the below steps in order to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3. We must get console access to the ICX-7150-C12P Switch as mentioned in the steps from the guide below:

How to console in the ICX-7150-C12P: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Below are the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link: 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let us know once you finish this process. So that we could assist you in upgrading your Switch to the latest stable version to avoid these issues in the future.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Cbarksdale]

Also i do not have a home computer. I only have a wok computer in which i cannot download software too, my job blocks downloading of software. 

[Imran_ruckus]

Hi @Cbarksdale 

Greetings!!!

Hope you are doing well!!!

Thank you for the response. 

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow.

We request you follow the guide and proceed. Please share the screenshots of the errors (if any) or please let us know if you are stuck at any point of troubleshooting. We will help with it to proceed to resolve the issue. 

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

[Cbarksdale]

So how can i do this without a home computer?

[Imran_ruckus]

Hi @Cbarksdale 

Thank you for the response. 

Could you please let me know if you tried to reset the Switch with a paper clip as mentioned in the troubleshooting post?

If the reset does not work, we need Laptop/PC to perform the software recovery process to resolve this issue as explained in the troubleshooting post. 

We request you arrange for the Laptop/PC to perform these steps. However, if you continue to have difficulty following the steps, I recommend that you seek outside help or a technician.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

Lennar Home Community.