Router not working

[Cbarksdale]

My routers will not light up

[Jayavidhya]

Hi @Cbarksdale 

Greetings of the day,

Please provide the detailed description of the issue. 

1) Please confirm the cable connection of your device from your router to the switch.

2) Also please confirm whether your switch and the access points are powering up or not.

3) Please check SYST and power the lights' status of the ICX7150 Switch.

Also let me add more detail to understand the LED lights of your Access points. 

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...
 

PWR:

2.4g:

5G:

Best regards,

Jayavidhya

Lennar Home Community

[Cbarksdale]

Hi Jayavidhya,

i am not tech savvy and I dont understand what your are asking me. I have 3 routers on my ceiling on each floor of my house. The routers normally blink orange or green. They are lit up at all. The router in my closet is lit up orange, but the small white square box nornally is lit up blue and it is flashing red/green. Is there anyway to discuss this via telephone??

[Imran_ruckus]

Hi @Cbarksdale 

Thank you for the information you shared,

From the case description, I could understand that your RUCKUS Setup is not working.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

Could you please let us know?

1. Was there any Power outage just before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

3. Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Cbarksdale]

1.yes there was a power outage

2. On the switch i see one green light and one amber light

3. On all three of my access point no lights are on.