Request for RMA as ICX-7150 Switch hardware is defective and is not power up

[boilerb83]

I am requesting an RMA.  I need a link to complete this request for faulty hardware for the switch as I have tried all solutions presented through trying to find the IP, connecting directly (which it can not connect).

Another message board mentioned this requires an RMA. 

Thanks for your time

[Jayavidhya]

Hi @boilerb83 

Greetings of the day,

For detailed understanding of the issue please  let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED Lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[boilerb83]

None of the access points have any power going to them.   The main ruckus box has an amber led only. 

[boilerb83]

I’ve already looked at other posts and went through the troubleshooting steps to try to obtain the IP and to try to connect directly and nothing works.  This hardware needs to be RMAd please. 

[boilerb83]

Hi the internet signal itself is good however now there is intermittent signal from the Access Points.   Is there a way to check if this is the latest firmware?