Request RMA for a failed ICX7150-C12P switch

[thelamnguyen]

Ladies and gentlemen,

My ICX7150-C12P switch is no longer power on after a power outage in my area. After many attempts to diagnose it by following posts in this forums and internet the unit seemed to be out of service. I've communicated with the representative via chat (SN was provided) and he directed me to post here to get approval from the admin. Please let me know what are the next steps of the RMA process. Thank you and have a wonderful day.

Best Regards,

TheLam Nguyen

[Imran_ruckus · Accepted solution]

Hi @thelamnguyen 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in to a power outlet there is no power to the Switch. Also, you tried to reset the Switch. And you confirm that the Switch is plugged into a well-known outlet/power source also tried with different cords. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[CWhite]

I am not getting power to my ICX7150 and APs. I have tried all options in this forum. Please help

[Jayavidhya]

Hi @thelamnguyen 

Greetings of the day,

This case was raised by @thelamnguyen

To avoid confusion please open a new case with the detailed description of the issue.

Best regards,

Jayavidhya

Lennar Home Community