Replace My switch and AP’s from Lennar

[Gregdomenicucci]

I want my AP’s and Switch from Lennar replaced under warranty. Every time the power goes out or an internet outage the access points and switch have issues. Websites won’t load wifi is intermittent. And it’s 100% the access point and or switch since connecting to the wireless router from Verizon there are zero issues. Most of my neighbors do not have this issue so it’s probably not a software issue especially after replacing the Verizon router from the street and the wireless router I still have issues. Resetting the switch was a huge mistake.

I tried following your suggested troubleshooting. After getting my doctorate in computer science from all your links and YouTube channels still can’t figure this out. 

[Imran_ruckus]

Hi @Gregdomenicucci 

Greetings!!!

Thank you for the response and the information you shared. 

This mentioned before, this issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As we can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot. 

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. 

Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Gregdomenicucci]

I followed the commands and got to this point and it’s starting to time out 

 

[Imran_ruckus]

Hi @Gregdomenicucci 

Thank you for the response and the update.

This is a normal behavior when the "TFTP session timed out" message appears because the switch is looking for a TFTP server to load the configuration file from the TFTP server but there is no response from the TFTP server so for that reason creates a time-out. 

You can now terminate the session and restart to check the ‘show version’ command to verify if your Switch is now on an SPS code.

Once it is confirmed, please let us know to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Gregdomenicucci]

 

[Imran_ruckus]

Hi @Gregdomenicucci 

Thank you for the response and the information you shared.

Yes, as I can see from the Screenshot you shared, your Switch is now running on a SPS code.

Please follow the below steps for Upgrading your Switch to the latest stable version.

The recommended stable versions are 8095g (08.0.95g)

The Upgrade path would be 8080d(your current version)>>8080f>>8095g 

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.