Remove the returned ICX 7150-C12P switch

[dsmith160]

I had a switch RMA to me to replace one that was defective. In the unleashed app it shows 2 switches, one connected (the one RMA) and the other (returned) disconnected. How do I remove the one that is no longer connected. I've looked all over in the app, but it won't or doesn't have that I find how to delete the ICX 7150-C12P switch?

[pinky_ruckus]

Hello @dsmith160 ,

Thank you for the response.

I understand that the new SSID is still not getting displayed in the Wifi list.

I would request you to please perform factory reset on the APs, once the factory reset is completed, you may follow the previous article to create a new network and check if it is available in the Wi-Fi list.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @dsmith160 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @dsmith160 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[dsmith160]

it didn't work!!!!

[pinky_ruckus]

Hello @dsmith160 ,

Thank you for your response.

I understand you're experiencing issues with the reset process. Could you please let me know at which step you're facing issues?

If possible, please provide a screenshot for reference.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community