Release icx7150 from previous owner

[Coockiejumpie]

Hi there, I’m a new homeowner at the Lennar community and I’m trying to set up a Ruckus Switch and PoE devices that are installed on the ceiling. I’ve tried to reset them, but it’s not working. When I tried to log in to the Ruckus portal, I noticed that it’s tied to previous owners. How can I transfer ownership to my name? I’ve opened a ticket on the support portal, but they redirect me to this community instead.

[Imran_ruckus · Accepted solution]

Hi @Coockiejumpie 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to set up the RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

Please note that there is no ownership transfer process for these RUCKUS devices, as they will remain fixed in the home and eventually belong to the present homeowner.

For setup and configuration guidelines, please refer to the following RUCKUS Lennar Knowledge Base self-help article, which provides step-by-step instructions:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let me know how the process goes, and feel free to reach out if you need any assistance during the setup.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Coockiejumpie]

Thank you for the response, the reset isn't working tried many times to reset the ap and router change.me-xxxx flashing for a seconds when tried to connect it says unable to connect and the last SSID is popping, found out if the unleashed portal username and password are changed then the easy option to change is to get in touch with previous owner and ask them to change to that your name. However this is fixed for me. 

[Imran_ruckus]

Hi @Coockiejumpie 

Greetings!

Thank you for the response and the update.

Please note that the reset process does not require any username or password.

By performing the reset, you will be able to configure a new Wi-Fi Network/SSID from scratch.

Please refer to the following RUCKUS Lennar Knowledge Base article for the Access Point reset process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Please let me know if you need any assistance during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support