12-26-2023 01:00 PM
This is my 2nd time where this has occurred. The first time ruckus replaced the switch. The second time support was able to remotely fix the issue. This time, I have followed this guide: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...
It did not work. I have used the correct cable, USB-A (laptop) to USB-C (switch). When I ping, it is not alive. I cannot proceed further. I researched and found this https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/ICX-7150-C12-Failed-to-Ping/.... It did not help at all.
Solved! Go to Solution.
12-26-2023 01:05 PM
Hi @officerK
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that you are unable to software recover the RUCKUS ICX-7150-C12P Switch with ‘ping not alive’ error.
Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.
If you get the same error even after connecting both cables, please follow the below ‘Lennar Knowledge Base’ self-help guide which may help you get this issue resolved.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.