Received replacement ruckus switch; however I am unable to access the unleashed app

[mrq201]

I received the replacement ruckus switch and I am now able to see link lights.  The Access points are now also up and running, so I believe I have done the correct connections.  I have only used ports between 1 and 12.

My issue now is accessing the switch via the unleashed app on my iPhone 13 Pro Max using the latest 18.5 software. 

I have tried the passwords that I’ve found on this forum; however none seems to work.  What do I need to do to access the unleashed site to ensure everything is working as should? 

[Imran_ruckus]

Hi @mrq201 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with login to the RUCKUS Unleashed system.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Once again, please try logging in using the default credentials provided in the RUCKUS Lennar Knowledge Base article linked below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username...

Additionally, could you please let me know if you are trying to access Unleashed on a laptop Web Browser?

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mrq201]

I am trying to use the mobile app and none of the password combinations work.

WHICH ssid should I be on?

[Imran_ruckus]

Hi @mrq201 

Greetings!!!
Thank you for the response and the update.

Could you please let me know the error you are getting in the application?

- Additionally, try logging in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ 

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mrq201 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support