Rebooted ruckus and now access points don’t work

[Ferniegc]

Hi I tried rebooting the ruckus and now the access points don’t light up, I’ve tried powering on the system with the reset button pushed and nothing happens. I don’t have a laptop or computer to do all of the other things that were stated in some of the topics. Help ! 

[Ferniegc]

 

[Jayavidhya]

Hi @Ferniegc 

Please try to do software recovery process again and see whether the issue gets resolved or not.

Please read the guide carefully before starting the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community

[Jayavidhya]

Hi @Ferniegc 

For further troubleshoot we need the console connection of the switch. So please try to provide the image where you are trying to connect via console / Ethernet  from ICX 7150 - C12 P (USB type C to USB ) to PC. ( Physical setup ) like the following example : 

 

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community