Rebooted ruckus and now access points don’t work

[Ferniegc]

Hi I tried rebooting the ruckus and now the access points don’t light up, I’ve tried powering on the system with the reset button pushed and nothing happens. I don’t have a laptop or computer to do all of the other things that were stated in some of the topics. Help ! 

[Jayavidhya]

Hi @Ferniegc 

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. 
We will be exclusively supporting customers via this community forum support model.

As the resetting process doesn't work, please try to perform software recovery process by using the below link.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Best regards,

Jayavidhya

Lennar Home Community

[Ferniegc]

I was able to get to the part of trying to get the ruckus to connect with putty. I’m having issues because it keeps showing that the connection is not alive. The switch is connected to the #1 usb and to the #13 usb and back to the computer. 

[Jayavidhya]

Hi @Ferniegc 

Please share the screenshot of the error you are getting while troubleshooting the issue.

Best regards,

Jayavidhya

Lennar Home Community
 

[Ferniegc]

 

 

[Jayavidhya]

Hi @Ferniegc 

Thanks for the detailed description.

Please try the same troubleshooting steps by turning off the windows firewall. Here I share the guide on how to turn off windows firewall.

Guide to turn off Windows firewall

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please read the guide carefully before starting the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Jayavidhya

Lennar Home Community