Re-setup AP and switch after purchasing home

[bnw5029]

I recently bought a new house that has:

- ICX 7150-C08P switch

- qty 2 R510 access points

We also have our own router & modem installed to the ICX 7150 switch & its working fine if we just connect wifi to that router. I found the setup user guide & we have all the hardware setup per the figures correctly.

I successfully reset one of the R510 APs & I see it in the app under "Total 1 WLAN" - it's showing "Online" but "No Clients". I DO NOT see that WLAN in my phone settings-->wifi. I still see the "configure.me-xxxxxx"

I also see the ICX7150 switch in the app as "Pending" and "No Connected Devices". When I click on it, it prompts me for a username & password which I do not have since it was from the previous homeowner.

Do I need to reset the ICX7150 switch to reset the username/password? How do I do that?
Do I need to do anything else with the R510 APs?

Disclaimer - I have ZERO experience with setting this step up. Please provide steps for a 5th grade level 🙂 Thanks!

[bnw5029]

I was able to find the password & got it added to the dashboard successfully using the web browser (not the phone app). Everything is working since I used the pc web browser. The phone app doesn’t work but I don’t need it. Thank you!

[Imran_ruckus]

Hi @bnw5029 

Thank you for the response and the update.

Great to hear that the issue has been resolved!

Regarding the RUCKUS Unleashed application issue, this typically occurs due to the Unleashed system running on an older version. To address this, please follow the steps below.

- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ 
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

2. After upgrading all Access Points, uninstall the current Unleashed mobile application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @bnw5029 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bnw5029]

Everything is working well for now. Thank you!

[Imran_ruckus]

Hi @bnw5029 

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support