Re-setup AP and switch after purchasing home

[bnw5029]

I recently bought a new house that has:

- ICX 7150-C08P switch

- qty 2 R510 access points

We also have our own router & modem installed to the ICX 7150 switch & its working fine if we just connect wifi to that router. I found the setup user guide & we have all the hardware setup per the figures correctly.

I successfully reset one of the R510 APs & I see it in the app under "Total 1 WLAN" - it's showing "Online" but "No Clients". I DO NOT see that WLAN in my phone settings-->wifi. I still see the "configure.me-xxxxxx"

I also see the ICX7150 switch in the app as "Pending" and "No Connected Devices". When I click on it, it prompts me for a username & password which I do not have since it was from the previous homeowner.

Do I need to reset the ICX7150 switch to reset the username/password? How do I do that?
Do I need to do anything else with the R510 APs?

Disclaimer - I have ZERO experience with setting this step up. Please provide steps for a 5th grade level 🙂 Thanks!

[Imran_ruckus]

Hi @bnw5029 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please find answers to your queries:

1. “Do I need to reset the ICX7150 switch to reset the username/password? How do I do that?”

- Try to access the RUCKUS Switch on a web browser using default username and password. Below is the RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username...

Process on how to check Switch IP address to access it on a web browser.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2.  “Do I need to do anything else with the R510 APs?”

As you reset the Access Points and see configure.me-xxxxx still, please try it once again.

Please note the below steps:

Only ONE Access Point should be connected to your switch during the reset.

Here’s what that means:

• If you have multiple RUCKUS APs (e.g., 3 units), unplug all but ONE that must be connected to the RUCKUS Switch port.
• Perform the reset on this ONE AP: It will become the Master Access Point.
• Once the configuration is complete and confirmed to be working, you can plug the other APs back in. They will automatically sync settings from the Master AP.

For more information, please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article on ‘RUCKUS Lennar Home devices Connectivity Setup and Configuration Guidelines’ and Point 7 in the same article for the Access Points factory reset.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let me know how it goes and let me know if you have any queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @bnw5029 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please find answers to your queries:

1. “Do I need to reset the ICX7150 switch to reset the username/password? How do I do that?”

- Try to access the RUCKUS Switch on a web browser using default username and password. Below is the RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username...

Process on how to check Switch IP address to access it on a web browser.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2.  “Do I need to do anything else with the R510 APs?”

As you reset the Access Points and see configure.me-xxxxx still, please try it once again.

Please note the below steps:

Only ONE Access Point should be connected to your switch during the reset.

Here’s what that means:

• If you have multiple RUCKUS APs (e.g., 3 units), unplug all but ONE that must be connected to the RUCKUS Switch port.
• Perform the reset on this ONE AP: It will become the Master Access Point.
• Once the configuration is complete and confirmed to be working, you can plug the other APs back in. They will automatically sync settings from the Master AP.

For more information, please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article on ‘RUCKUS Lennar Home devices Connectivity Setup and Configuration Guidelines’ and Point 7 in the same article for the Access Points factory reset.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let me know how it goes and let me know if you have any queries.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[bnw5029]

I will retry with only ONE access point connected to the switch.

Will I need username/password access to the switch to get the access points to work?

[Imran_ruckus]

Hi @bnw5029 

Thank you for your response.

The Switch username and password are not required for the Access Points to function, nor for performing a factory reset on them.

If you have any further questions, please let me know.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support