Re-connect network with replacement ICX 7150 C12P

[Bsierra]

Hello,

I received my replacement device and hooked it back up with the wires, ethernet cable, etc. Now I need help on how to connect it to my network. All of the instructions I see indicate to connect the ethernet cable to the AP device but I am unable to do that. Please help!

[pinky_ruckus]

Hello @Bsierra ,

Thank you for the response.

I understand that you are getting stuck after entering the password.

If the password does not work, you will need to perform a factory reset on your RUCKUS Access Points and configure them with a new Wi-Fi network/SSID. 

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Bsierra]

No that is not correct! I did not state that I am stuck after entering the password!
I need to know how to connect to my AP’s to the network? Again, I received a replacement ICX 7150 C12P and I need to connect that new device to my network! I received step by step instructions on how to do that however in step 6, I am supposed to connect to the Ruckus access point’s Wi-Fi network through your device’s Wi-Fi settings. The network doesn’t show up on my phone! I go to the wifi settings and my existing wifi network comes up. I am not having internet issues at all! I am elderly and not able to climb a latter to disconnect the AP devices. PLEASE HELP!!!

[Imran_ruckus]

Hi @Bsierra 

Greetings!

Thank you for your response and for providing the detailed information. 

We apologize for the inconvenience caused.

Please allow us some time while we review this internally. We will get back to you with an update as soon as possible.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[pinky_ruckus]

Hello @Bsierra 

Thank you for the response.

From the response shared, I understand that you are unable to connect to the Ruckus network using the new Switch.

You tried to connect through the Wi-fi settings and could see your existing network.

Could you please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports?

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Bsierra]