Mis aparatos se desconectan y reconectan solos

[rachelltinoco18]

Buen día, si soy la propietaria de la vivienda de Lennar, disculpa tu me puedes guiar donde puedo ver los modelos y especificaciones que me estas pidiendo, porque solo veo una caja qie dice Ruckus que esta instalada en mi closet pero modelo y todo lo demás que me pides no se donde lo puedo ver, gracias 

[rachelltinoco18]

No me permite subir más fotografías 

[Imran_ruckus]

Hi @rachelltinoco18 

Greetings!!!

Thank you for the response and the detailed information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[rachelltinoco18]

Hello, I followed the link you sent me, I'm doing it from my cell phone but it doesn't let you do anything and also.  I saw the video you sent me but I didn't understand it