Mis aparatos se desconectan y reconectan solos

[rachelltinoco18]

Buen día, si soy la propietaria de la vivienda de Lennar, disculpa tu me puedes guiar donde puedo ver los modelos y especificaciones que me estas pidiendo, porque solo veo una caja qie dice Ruckus que esta instalada en mi closet pero modelo y todo lo demás que me pides no se donde lo puedo ver, gracias 

[syamantakomer · Accepted solution]

We have dedicated Community board supporting Lennar customers.

I am moving this to the correct product board and Lennar Community support team will help you.

Hi @Imran_ruckus,

FYI

[rachelltinoco18]

I understand but I don't have a laptop and I don't know what else I can do.

[Imran_ruckus]

Hi @rachelltinoco18 

Greetings!!!

Thank you for the response and the update.

Apologies, we must need a laptop/PC to troubleshoot this issue.

We recommend that you seek outside help or a technician for the same.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @rachelltinoco18 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with intermittent Internet connectivity.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.