RUCKUS ICX 7150-C12P Stopped working - no PoE and internet - orange & green lights

[svmanne]

After power outage our RUCKUS ICX 7150-C12P stopped working - no PoE and internet. I have orange and green lights. I tried to reset following instructions given - Fixing RUCKUS ICX-7150-C12P Switch stuck on boot mode with an amber/orange light on the "SYST" and a... - but it is blinking yellow lights.

I tried to perform software recovery following - RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community F... -- it did not work. I could not update partitions even manually. I followed instructions on  Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process for ping not alive.

Can you please suggest what can be done? 

Thank you

Subbarao

[Imran_ruckus]

Hi @svmanne 

Thank you for your response and the update.

If your laptop does not have the required port, please use an external adapter to establish the connection.

Please let us know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @svmanne 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[svmanne]

Hi Imran,

   I was able to follow the instructions with same connections and resolve the issue. I connected the cables as per the instructions - USB to USBC and Ethernet cable with USBC on my laptop side. I had to update the driver (Silicon Labs CP210x USB to UART Bridge (COM4) - as it did not recognize serial port with USB to USBC cable. Few days ago, I also tried USBC to USBC and I did not see the serial port. I think that was also the driver issue, but I did not realize that, and I was also distracted with instructions from CoPilot. 

My Ring, Lutron, Access Points and others are getting power and working. The APs are showing orange color; do I need to update anything? Thank you for your help.

 

[Imran_ruckus · Accepted solution]

Hi @svmanne 

Thank you for your response and the update.

I'm glad to hear that the issue has been resolved.

Please note that amber LEDs on the 2.4 GHz or 5 GHz indicators are normal behavior for the RUCKUS Access Point. When these LEDs are amber, it indicates that the wireless radios are operational but there are currently no client devices connected. Once a device connects to either the 2.4 GHz or 5 GHz radio, the corresponding LED will turn green.

For additional information regarding the LED status indicators on the RUCKUS R510 Access Point, please refer to the following document:

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

Please let me know if you have any further questions or concerns.

We sincerely appreciate your time, patience, and cooperation throughout this case. 

If your issue has been fully resolved, we would greatly appreciate it if you could click the Kudos button and mark the relevant response as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support