R510 update needed?

[Gunner]

We are experiencing buffering issues on our TVs during peak times and suspect it is coming from our Ruckus R510, especially since our HOA upgraded to a very high Spectrum speed.    We cannot access Configure.Me and the website the community points us to no longer exists.  We know the serial number of the R510 but not the password.  Several of our Lennar HOA members are replacing their Ruckus equipment for other brands because they cannot navigate the upgrades.   Our system was installed by Amazon Tech Services.   Is there any phone support available for Lennar homes?> 

[Imran_ruckus]

Hi @Gunner 

Thank you for the update.

Using a Windows laptop would be easier for this process.

If you are unable to access the CLI and the username and password are unknown, the remaining option is to access the CLI using a console cable with a Windows laptop.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for step-by-step instructions on establishing console access:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Acc...

Please let me know how it goes, and feel free to reach out if you have any questions.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Gunner 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Gunner]

The Mac adapter to ethernet adapter has yesterday.  I will attempt to connect to the Ruckus switch within the next day or so. 

[Imran_ruckus]

Hi @Gunner 

Greetings, and thank you for the update.

Please keep us informed so we can continue assisting you and work toward resolving this issue as quickly as possible.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Gunner]

It appears that the only downloadable drivers are Windows based which I do not have on my iMac