R510 not working

[scoobydoo]

My R510 is not working and I've tried resetting and other suggestions from the many posts with the same issue.  No suggestions are fixing the problem.  This is the 2nd time for this issue and is frustrating it keeps happening.  How do I get my Ruckus back online?

[Imran_ruckus]

Hi @scoobydoo 

Could you kindly provide a screenshot of your laptop displaying the step at which you're encountering difficulties during the software recovery process?

Thank you once again for your cooperation.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @scoobydoo 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @scoobydoo 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[scoobydoo]

My switch is still not working.  I don't have the time currently to start this process over and sit and wait hours for an email response for support.  

[Imran_ruckus]

Hi @scoobydoo 

Greetings!!!

Thank you for the response.

Apologies, We suggest you replying between 8.00AM to 5.00 PM EST hours for quick response. That is working hours for Lennar technical assistance center.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow. However, if you continue to have difficulty following the process, we recommend that you seek outside help or a technician.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.