R510 not working

[scoobydoo]

My R510 is not working and I've tried resetting and other suggestions from the many posts with the same issue.  No suggestions are fixing the problem.  This is the 2nd time for this issue and is frustrating it keeps happening.  How do I get my Ruckus back online?

[pinky_ruckus]

Hi @scoobydoo ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access point is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

      3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by                             connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

       4.May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the                 Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @scoobydoo ,

Greetings!

This is a follow-up in reference to the  case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. 
Should you have any questions or if the status of your case has  changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[scoobydoo]

there was a power outage.  On the switch there is a green and amber light.  on the ICX-7150-C12P there are no lights on.

[Imran_ruckus]

Hi @scoobydoo 

Greetings!!!

Thank you for the response and the information you shared.

If your RUCKUS ICX-7150-C12P Switch has an Orange/Amber light on SYST and Green on PWR. This means the Switch is stuck in the boot mode.

Please refer to the below RUCKUS Lennar Knowledge base self-help article explaining the process to get this issue resolved.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.