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R510 is defective after power cycle

thejammer
New Contributor

‎12-27-2023 06:07 AM

Ive tried restoring the bak file and it wont do anything. The AP is connected to a router and it is unable to get an internet connection. Unit seems defective and shows up as lifetime warranty on the site.

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21 REPLIES 21

thejammer
New Contributor
In response to Imran_ruckus

‎12-27-2023 06:45 AM

2023-12-2709.44.325349989954705701647.jpg

 

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Imran_ruckus
Moderator
Moderator
In response to thejammer

‎12-27-2023 07:02 AM

Hi @thejammer 

Thank you for the response.

Please share a Picture of the RUCKUS ICX-7150-C12P Switch showing its light status and cable connections to all the ports (Refer to the below screenshot.

Thank you again.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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thejammer
New Contributor

‎12-27-2023 07:02 AM

I dont have this specific switch

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Imran_ruckus
Moderator
Moderator
In response to thejammer

‎12-27-2023 07:17 AM

Hi @thejammer 

Thank you for the response.

Have you connected the RUCKUS Access Point directly to the Internet Service Provider's (ISP) Router?

Please confirm.

Thank you again.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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thejammer
New Contributor
In response to Imran_ruckus

‎12-27-2023 07:21 AM

Yes, tried that as well. Same outcome

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