R510 Packet loss

[chocolateruck]

Hello,

I have a Lennar home and have the R510 installed.

Having issues with packet loss especially while gaming.  Any recommended steps to help troubleshoot and resolve?

[Imran_ruckus]

Hello @chocolateruck 

Thank you for your response and the detailed information provided.

I'm glad to see that the light status and cable connections to the RUCKUS ICX-7150-C12P Switch seems normal based on the picture shared.

To further troubleshoot the connectivity issues, I recommend following the suggestion to create separate WLAN SSIDs for 5GHz and 2.4GHz frequencies. This can help isolate any potential interference or compatibility issues. You can refer to the following resources for guidance on creating new WLAN SSIDs:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...
Video Tutorial:

https://www.youtube.com/watch?v=eSl_8rs1QnU

Additionally, if your R510 Unleashed APs are running on an older version, I recommend upgrading them to a recommended version. You can find detailed instructions on the upgrade process in the following RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Observe the connectivity stability after following the mentioned steps. Please feel free to reach out if you have any queries or require assistance at any point during the process. 

Your patience and understanding are greatly appreciated as we work to resolve this issue.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[chocolateruck]

Thank you. I have created the separate WLANs and upgraded the most recent Unleashed R510 APs. Still experiencing packet loss.  Any other suggestions?

[Imran_ruckus]

Hi @chocolateruck 

Greetings.

We greatly appreciate your response and the provided update.

At this juncture, we recommend performing a physical factory reset on your RUCKUS Access Points and subsequently configuring them with a new WLAN/SSID.

For detailed guidance on the physical factory reset procedure, kindly refer to the RUCKUS Lennar Knowledge Base self-help article accessible via the following link: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Should you encounter any challenges or have inquiries during this process, please don't hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @chocolateruck 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @chocolateruck 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community