R510 Offline

[Fattbank64]

I upgraded the Master AP firmware without issue via the mobile APP but the Client AP did not upgrade and is offline. If I can't get the Client online then it's time to find a different AP.

[pinky_ruckus]

Hello @Fattbank64 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you have upgraded the master AP firmware; however, the client AP firmware did not upgrade.

We suggest you upgrade your ALL RUCKUS  Access Points to version 200.15.6.12.304 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Please check and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Fattbank64]

I am so sick and tired of BS solutions. The wifi signal from the Configure.Me is weak and erratic. It won't establish a connection to configure or reboot the AP.

A big thumbs to Ruckus and their useless "community support". 

[Imran_ruckus]

Hello @Fattbank64 

Greetings!!!

I recommend again attempting a physical factory reset, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Once the hard reset is done, please try to scan the IP address and check if you can access CLI using PuTTy referring to RUCKUS Lennar Knowledge Base below.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

Please proceed with these steps and let me know if you can get the CLI access.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Fattbank64 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community