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R510 Master issue

jwdietrich
New Contributor

I purchased a brand new Lennar home with NEW Ruckus equipment (ICX7150-12, and 2 R510 APS).  All was fine until Ruckus pushed a bad update that caused the switch to boot in router mode after power loss.  I have had problems ever since the bad update.

I have resolved all issues with the switch.  I am having serious issues with the two R510 APs.  I CANNOT get them out of recovery mode.

I have performed factory resets, upgraded firmware via tftp, and I can access CLI.  What I can't do is get one of them to become Master nor can I get them out of discovery mode.

Both APs are running version 200.15.6.12.304

I have performed every step in the guide to reset Unleashed (except could get neither AP to Ruckus#, both were rksci which is extremely limited coding).  This is the guide I followed: https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-reset-entire-Unleashed-network-for-r...

One AP has IP address of 192.168.0.2.  The other, 192.168.0.3.  Here are pertinent screenshots:

Screenshot 2025-01-05 110559.pngScreenshot 2025-01-05 110625.pngScreenshot 2025-01-05 115209.pngScreenshot 2025-01-05 115320.pngScreenshot 2025-01-05 123326.pngScreenshot 2025-01-05 123423.png

 

WHAT I AM ASKING FOR IS:

HOW can I get one of these APs to assume master and get out of "Discovery" state so I can use Unleashed app to reconfigure my network?

I have tried web interface and indefinite response is: "Building the Unleashed Network" It may take FOREVER.

I have tried the app using direct ip address and it will not connect.  I even attempted to change "Recover.Me" said to Configure.ME and log in.  This was the closest I came to getting access.  The app attempted to connect several times, it even said "Great! You are connected to a Ruckus..." however, after a few minutes it resolved to say "although you are on a Ruckus device, please wait until the Wifi signal shows on your phone".  It never did.

AGAIN, all I want to know is how to get one of these APs out of Recovery/Discovery and assume the Master role.

Thanks

 

 

 

 

 

 

 

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