Entire Ruckus System Stopped Working After Power Outage

[nlai]

My whole Ruckus system has not been working for the past few months. I finally got around to trying to fix it and did a reset of the system, but I'm not getting any better results. According to the online Unleashed system, the switch is disconnected. I have the switch's IP address after following one of the forum posts. When I try to remove and add the switch back, it says that it fails, "Failed to ping ICX (IP Address). Suggest checking the network." 

[pinky_ruckus · Accepted solution]

Hello @nlai ,

Thank you for the response.

From the previous post, I understand that you were able to login to the GUI of the Switch through web browser using the Switch IP address.

As you are able to access GUI of the Switch, I would request you to please enable Telnet through the browser by following the below screenshots:

Once you have enabled Telnet through the web browser, I request you to please login to the CLI of the Switch using the Telnet option.

Once you are able to login to CLI, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code for future reference.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[LD-wireless]

Following as I am also having the same issue.

[pinky_ruckus]

Hello @LD-wireless 

I hope this message finds you well.

Could you please create a new post as this was raised by another user?

If you need any assistance with creating the new post or have any questions, please feel free to reach out.

Thank you for your cooperation and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hi @nlai ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the RUCKUS setup is not working after the  power outage.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[nlai]

Hi Pinky,

Thanks for the quick response. Please see the attached photos.