R510 Access Point Has No Power or Signal

[jmlohre]

Experienced power outage.

Ruckus WiFi stopped working when house power was restored.

Tried unplugging the ICX7150-C12P-2X1G (S/N FEK3845Q21Y) router for 15-20 minutes and turned back on.  The unit had amber and green lights, but still no lights on the R510 access point (s/n 471972000211).  Repeated again and have the same results.

Tried removing the access point cable at both ends (router and ceiling) and replugging.  No lights still on the access point.

Performed a reset on the ICX7150 and it came back with amber and green lights, but no lights/power to the access point.

Please provide a fix.

[jmlohre]

Experienced power outage.

Ruckus WiFi stopped working when house power was restored.

Tried unplugging the ICX7150-C12P-2X1G (S/N FEK3845Q21Y) router for 15-20 minutes and turned back on.  The unit had amber and green lights, but still no lights on the R510 access point (s/n 471972000211).  Repeated again and have the same results.

Tried removing the access point cable at both ends (router and ceiling) and replugging.  No lights still on the access point.

Performed a reset on the ICX7150 and it came back with amber and green lights, but no lights/power to the access point.

Please provide a fix.

[Yarenis]

Hi @jmlohre 

I have merger all the post.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[jmlohre]

Experienced power outage.

Ruckus WiFi stopped working when house power was restored.

Tried unplugging the ICX7150-C12P-2X1G (S/N FEK3845Q21Y) router for 15-20 minutes and turned back on.  The unit had amber and green lights, but still no lights on the R510 access point (s/n 471972000211).  Repeated again and have the same results.

Tried removing the access point cable at both ends (router and ceiling) and replugging.  No lights still on the access point.

Performed a reset on the ICX7150 and it came back with amber and green lights, but no lights/power to the access point.

Please provide a fix.

[Yarenis]

Hi @jmlohre 

Thank you for the details provided, according to your description, it seems that your Switch (ICX7150 Switch) may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the port locations and there are pictures about it, however I will advise performing a hard factory reset first, let me add the steps.

1:Factory reset:

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

2:If the Switch is not responding to the factory reset, you need to perform the software recovery process,

Please read the guide carefully before start the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired