R510 AP not powering up

[VKTechGuy]

Hello,

One of the 2 R510 AP is not powering up.  I have swapped the AP devices and still no luck.

Not sure how else I can test to make sure it works.

I see similar postings and seems this device is eligible for replacement. 

Any suggestions are appreciated. 

Thank you, VK

[Imran_ruckus · Accepted solution]

Hi @VKTechGuy 

Greetings!!!
Thank you for the response and the update.

Below are answers to your queries.

1. When setting the AP do I need to provide a new SSID (since I already have an existing AP)

-When you factory reset the AP, old configurations will get erased and you will need to configure it from scratch including a new SSID. As explained in the factory reset guide.

2. Setting the second AP as the master based on instructions,  how to make 2 APs working under the same SSID so who house uses same SSID

-The AP on which you perform the factory reset will become the Master. As you have 2 R510 Access Points in your setup, remove the cables of any ONE Access Point and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point. Both will broadcast the same SSID configured during the factory reset process. (1 act as Master and another slave AP) 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[SureshJ]

Hi @VKTechGuy,

Since the AP is getting power using a power adapter but not in POE 

we need to troubleshoot the AP to proceed further with analyze

Please click on the below link to open the case 

https://support.ruckuswireless.com/contact-us

Regards
Suresh Jayasankar || Senior Technical Support Engineer
ACMA || ACMP || CWNA || RASZA

[Imran_ruckus]

Hi @VKTechGuy 

Greetings!!!

Please let us know if the issue is now resolved or if you need any further assistance in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[VKTechGuy]

Thank you for the follow-up.   I need help setting it up.  I have plugged in cable using PoE but less are not going past 2nd led... It is keep rebooting.

Let me know how how to set this up.

Thank you, Vasa

[Imran_ruckus]

Hi @VKTechGuy 

Thank you for the quick response and the update.

We suggest factory resetting your Access Points and reconfiguring them with a new Wi-Fi network/SSID.

Please refer to the below RUCKUS Lennar knowledge base self-help guide for the AP factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the process and let me know if you need help at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[VKTechGuy]

Thank you for the information,  have tried the steps provided but no luck.  I see configure.me.xxxx but when connected (no internet) ,  Unleashed app doesn't go any further and throwing an error.

Any help is appreciated 

Thank you