R510 AP not powering up

[VKTechGuy]

Hello,

One of the 2 R510 AP is not powering up.  I have swapped the AP devices and still no luck.

Not sure how else I can test to make sure it works.

I see similar postings and seems this device is eligible for replacement. 

Any suggestions are appreciated. 

Thank you, VK

[Imran_ruckus · Accepted solution]

Hi @VKTechGuy 

Greetings!!!
Thank you for the response and the update.

Below are answers to your queries.

1. When setting the AP do I need to provide a new SSID (since I already have an existing AP)

-When you factory reset the AP, old configurations will get erased and you will need to configure it from scratch including a new SSID. As explained in the factory reset guide.

2. Setting the second AP as the master based on instructions,  how to make 2 APs working under the same SSID so who house uses same SSID

-The AP on which you perform the factory reset will become the Master. As you have 2 R510 Access Points in your setup, remove the cables of any ONE Access Point and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point. Both will broadcast the same SSID configured during the factory reset process. (1 act as Master and another slave AP) 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[VKTechGuy]

 please find attached

[Imran_ruckus]

Hi @VKTechGuy 

Greetings!!!

Thank you for the response and the update.

As your RUCKUS AP is powering up using a 12 VDC external power adapter, maybe the ethernet cable connected between this AP and the RUCKUS Switch is defective. Please try to replace an ethernet cable with a working one and check.

Please check and confirm.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[VKTechGuy]

I have swapped the AP with one that is working and I do not see an issue with cable.

[Imran_ruckus]

Hi @VKTechGuy 

Thank you for the response and the update.

If your ethernet cable is working fine, this issue may be due to some Switch ports getting disabled.

Please refer to the below RUCKUS Lennar Knowledge Base self-help guide to check and troubleshoot this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-an...

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[VKTechGuy]

I do not believe that is not the case... the working AP is powering up from both locations (both cables are working and ports are enabled)