R320 is working too slow

[daem83]

Ruckus R320 is working too slow. Since couple days ago is showing the light 2.4G in orange and sometimes no light 2.4G is showed. Yesterday, I did the reset but the trouble still on.

[Yarenis]

Hi @daem83 

Ok, so gather the logs and share to me please?

Note: you need to be connected to the Unleashed Wi-Fi and visit(Unleashed link: unleashed.ruckuswireless.com), if you don't know your password test the next bundle:

Username:                      Passwords:

  admin                             sp-admin

                                          Lennar

                                          lennar

                                          ruckus

                                          Ruckus!

                                          Ruckus1

                                          admin

                                          password

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[daem83]

Hi, I have the AP logs but how share you a txt file?

[Yarenis]

Hi @daem83 

When you hit reply, you should have the next option to attach the file:

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[daem83]

Spoiler

https://drive.google.com/file/d/17kRgiXDrf0X7moJItB1Vt1kKm7L6qQeK/view?usp=sharing 

You can see file shared by drive, See link above

[Yarenis]

Hi @daem83 

Thank you for the logs provided, based on your troubleshooting you have done, this unit must be RMA (return merchandise authorization) means replace it.
Note: The logs displayed the radio's constant disconnections.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired