11-16-2022 10:28 AM
Ruckus R320 is working too slow. Since couple days ago is showing the light 2.4G in orange and sometimes no light 2.4G is showed. Yesterday, I did the reset but the trouble still on.
Solved! Go to Solution.
11-28-2022 07:41 PM
Hi. The RMS has started but I must to pay the return label?
11-17-2022 01:54 PM - edited 11-17-2022 01:56 PM
Hi @daem83
Ok, so gather the logs and share to me please?
Note: you need to be connected to the Unleashed Wi-Fi and visit(Unleashed link: unleashed.ruckuswireless.com), if you don't know your password test the next bundle:
Username: Passwords:
admin sp-admin
Lennar
lennar
ruckus
Ruckus!
Ruckus1
admin
password
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
11-17-2022 09:13 PM
Hi, I have the AP logs but how share you a txt file?
11-18-2022 08:32 AM
Hi @daem83
When you hit reply, you should have the next option to attach the file:
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired
11-18-2022 08:52 AM
You can see file shared by drive, See link above
11-18-2022 09:34 AM
Hi @daem83
Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.
https://support.ruckuswireless.com/contact-us
Note: Please feel free to mark the post as ACCEPTED SOLUTIONS
Best regards,
Yarenis Hernández
Technical Support Engineer | L2 TAC Wired